All reservations are non-refundable. Any cancellations received within 14 days prior to the arrival date will result in a forfeiture of the reservation payment. Failure to arrive at the property will be treated as a No-Show and will incur a charge of 100% of the booking value.

All reservations are non-refundable.

Early check-in or late check-out is subject to availability and will incur a charge of PHP 1,000 per hour.

Our Caretakers will meet and assist you with Check-in Process. If late Check-in, we will give you the code for the gate of the villa for self check-in.

Our Staff will perform final checks for cleanliness.

Any damage caused to the property will be charged to the responsible party.

Dirty dishes must be washed before leaving. A fee of P1,000 if dishes are not washed at the time of Check out.

Nesabel – 2mins drive

Unitop – 10mins drive

SM Baliwag – 15mins drive

Puregold – Soon to be Available

Bustos Public Market is 3-5 mins drive away from the property. Open from 5am-5pm only.

Sto-Nino Parish Bustos – 5mins drive

St. Padre Pio Baliwag – 15-30mins drive

Victory Baliwag – 5 mins drive

7/11 – 3-5mins drive

Alphamart – 2mins drive

Jollibee/Inasal/Chowking – 3-5mins drive

Restaurants are available near the area and also in Baliwag area.

You may also use foodpanda and ordermo ph for deliveries

For Direct Bookings:

We require at least 50% down payment of the booking value before we reserve your date.

Balance must be payed upon arrival. Failure to pay upon arrival can terminate your reservation.

For Direct Bookings, kindly message us in our fan page: www.facebook.com/tanawanhaven

Website

We accept various payment methods including Credit Card, GCash, Maya and other available options as specified on our website. Once you booked thru our website, it will automatically block the dates throughout our booking platforms.

Direct Bank Transfer

kindly message us at: www.facebook.com/tanawanhaven

We may collect personally identifiable information, such as your name, shipping address, email address, and telephone number, when you make a reservation or contact us for inquiries.

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.

We may collect information about your interactions with our website. This data may include information such as your IP address, browser type, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

• To provide, operate, and maintain our website
• To improve, personalize, and expand our website
• To understand and analyze how you use our website
• To process your transactions and manage your reservations
• To communicate with you, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• To find and prevent fraud

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• For Legal Purposes: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

• No jumping, running and horseplaying.
• Confetti and other decorations that may dirty the pool are strictly prohibited. A fine of ₱5,000 will be imposed for any violations.
• No foods and drinks inside the pool.
• The management and owners of Tanawan Haven are not accountable for any accidents. Please watch your own children in the pool and refrain from getting drunk while using the pool.

• No smoking inside the rooms
• Stain on linens is prohibited
• New Tattoos and Hennas are not allowed in beds. Keep the space clean.
• Eating and drinking inside the room is prohibited
• Pets are not allowed inside the rooms.

• The use of the karaoke is permitted from 9 am until 10 pm only.
• After 10 pm, kindly minimize any loud sounds that may disturb the neighbors. Thank you for your consideration.
• We reserve the right to ask guests to leave if they are rude, causing disturbance and harm to others, or intentionally disrespecting the owners, management, and the premises.

• We strictly prohibit the use of any illegal drugs on our premises. Any such activity will be reported to the police.
• Alcohol usage is to be moderate. Please refrain from becoming intoxicated to the extent that it may cause damage to the premises.

• Pets are allowed with a cleaning fee of ₱500.00 for up to 2 pets.
• Pets must be in diapers while inside the premises.
• No pets are allowed inside the bedrooms due to the possibility of fur residue, which may affect other guests who could be allergic.

• We provide utensils, cookware, and equipment for guests’ use. Kindly wash the dishes before leaving. please normalize Clay go.
• Any broken or lost utensils will incur charges to the guest.
• Kindly exercise caution when cooking. In case of an emergency or fire, there is a fire extinguishers available in the facility for your safety. Guests will be held responsible for any damages caused.

We reserve the right to ask guests to leave if they are rude, causing disturbance and harm to others, or intentionally disrespecting the owners, management, and the premises.

Guests are responsible for any damage and lost items inside the villa or property during the stay. Failure to pay may result in legal process.

“We are not responsible for any lost items. If any items are found, we will contact you and hold them for up to 7 days. Any unclaimed items after 7 days will be disposed of.”

We strictly prohibit the use of any illegal drugs on our premises. Any such activity will be reported to the police.

We are not held responsible for any accident that may incur during your stay. Please watch your children at all times. Do not be too intoxicated to prevent accidents and damage.