Privacy Policy
1. Introduction
Welcome to Tanawan Haven! We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, TanawanHavenPH.com. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
Personal Data
We may collect personally identifiable information, such as your name, shipping address, email address, and telephone number, when you make a reservation or contact us for inquiries.
Payment Data
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.
Usage Data
We may collect information about your interactions with our website. This data may include information such as your IP address, browser type, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
3. How We Use Your Information
We use the information we collect in the following ways:
- To provide, operate, and maintain our website
- To improve, personalize, and expand our website
- To understand and analyze how you use our website
- To process your transactions and manage your reservations
- To communicate with you, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- To find and prevent fraud
4. Sharing Your Information
We may share your information in the following situations:
- With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- For Legal Purposes: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you
| CANCELLATION POLICY |
| This booking is strictly nonrefundable. Any requests for rescheduling received within 14 days prior to the arrival date cannot be accommodated. Failure to arrive at the property will be treated as a no-show and will incur a charge of 100% of the booking down payment value. Any calamities or circumstances that arise will be subject to the discretion of the owner. |
Need help?
Contact us at bookings@tanawanhavenph.com for questions related to refunds and rescheduling.
